Terms of service

Customer Service Rules

These rules set out the customer service standards of the Association of Insurance Agents and Brokers.

We are attentive to everyone

Once you step into our office, you will not waste time wandering around trying to find out which specialist to see. Rest assured that you will be attended to within two minutes.

We value your time

Because our specialists understand how much every minute counts, you will receive the service you need and a full professional consultation in the shortest possible time.

We provide comprehensive and accessible information

Whatever your question about the services of the Association of Insurance Agents and Brokers, you will receive all the information you need. You do not need to know insurance terminology to get advice from our specialists. They will explain everything in detail in plain, simple language. You will see for yourself how well our insurance service processes are organised.

We aim to spare you from queues

Even if you come to the office at peak hours, rest assured that our specialists will give you their full attention and do everything possible to minimise your waiting time.

Taking out insurance takes up to 20 minutes

Taking out an insurance policy with us will take about 20 minutes of your time (processing time, excluding time spent in the queue and on consultation). When you take out insurance with us, rest assured that within 20 minutes you will receive a decision on the rate and terms offered (the time to receive a decision on providing insurance from the moment the application is submitted for review).

Servicing of an existing policy takes up to 10 minutes.

Servicing of an existing insurance policy will take about 10 minutes of your time.

We guarantee confidentiality of service

Our specialists treat your personal data with respect and strictly comply in their work with the requirements of the Law "On Insurance Activities" regarding the protection of commercial secrets.

We rule out any misunderstandings

Even if you have the most contentious issue, rest assured that you will be listened to and offered options for resolving it.

We try to make you happy

When you leave our office, you will be satisfied with the quality of service and will also receive a small gift to remind you of your pleasant experience with the team of the Association of Insurance Agents and Brokers.

We work on the principles of transparent relationships

We are always open to dialogue and value any comments you may have. The entire team of the Association of Insurance Agents and Brokers is constantly working to improve the quality of service.

You can contact us:

• via the feedback form;
• through the hotline: 8 727 220 91 91 (from all phones at the operator's rates);
• at our landline number: 8 727 220 91 91 (from all phones at the operator's rates);
• by e-mail: info@asab.kz.

The range of remote services is constantly expanding.

1. The Association of Insurance Agents and Brokers has introduced a service quality control system at the following level: 90% of applications are processed within 10–20 minutes, depending on the type of transaction.

2. More than 80% of calls are answered by hotline operators within 20 seconds.

Your opinion matters!

Our company runs a customer service improvement programme called "Help us become better!".

Please send your suggestions and comments to  info@asab.kz.