Documents

Documents·2 October 2026

Privacy policy

What personal data the Association's website processes, why, how it is stored and protected, to whom it is transferred and what rights the user has.

Documents·2 October 2026

Rules for the review of complaints by the disciplinary council

How to file a complaint against an insurance agent or broker who is an Association participant, how the Disciplinary Council reviews it, what measures may be applied and how to appeal the decision.

Documents·2 October 2026

Code of professional ethics for insurance agents

Rules of conduct for insurance agents — individuals, sole proprietors and legal entities: disclosure of status, acting within their authority, honest explanation of terms and assisting the client with an insured event.

Documents·2 October 2026

Code of professional ethics for insurance brokers

Rules of conduct for insurance brokers acting in the client's interests: independent choice of insurer, disclosure of remuneration and affiliations, management of conflicts of interest and assistance with claims.

Documents·2 October 2026

Standard for organising the professional service of an insurance agent

Requirements for an insurance agent who is an Association participant and the stages of the service: from identifying the client's needs to supporting the contract and assisting with an insured event.

Documents·2 October 2026

Standard for organising the professional service of an insurance broker

Requirements for an insurance broker who is an Association participant and the stages of the service: from the client's mandate and risk analysis to placement, contract support and claims settlement.

Documents·2 October 2026

Documents of the Association of Insurance Agents and Brokers

Constituent and internal documents of the Association: the Charter, regulations on governing bodies and committees, the Code of Professional Ethics, service standards and the Memorandum.