Association of Insurance Agents and Brokers
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“Claims handling” qualification

A qualification for claims professionals, brokers and underwriters: claims principles and procedures, calculating the payout, practice in personal lines, property, business interruption and liability, managing the claims function and its financial results. 15 video lessons, tests and a certificate.

15 lessons 2 h 36 min Tests: 15 3 final tests Access: 12 mo. Certificate
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About the course

Duration: 15 video lessons, 2 h 36 min of video + lesson quizzes and final section tests.

Course program

  1. 1.1 Lesson 1. General principles of claims settlement test free 11 min
  2. 1.2 Lesson 2. Insurance products and related services test 10 min
  3. 1.3 Lesson 3. Claim review and claims administration test 10 min
  4. 1.4 Lesson 4. Settlement procedures and related services test 10 min
  5. 1.5 Lesson 5. Organising the claims function test 10 min
  6. 1.6 Lesson 6. Determining and making the payment test 12 min
  7. 1.7 Lesson 7. Managing claims settlement expenses test 10 min
  8. 1.8 Section 1 final test test
  1. 2.1 Lesson 8. Key aspects of claims settlement test 10 min
  2. 2.2 Lesson 9. Claims settlement in personal lines of insurance test 10 min
  3. 2.3 Lesson 10. Property losses and business interruption test 10 min
  4. 2.4 Lesson 11. Third-party liability claims test 11 min
  5. 2.5 Section 2 final test test
  1. 3.1 Lesson 12. Evaluating the claims function test 10 min
  2. 3.2 Lesson 13. Service principles of claims settlement test 10 min
  3. 3.3 Lesson 14. Technical principles of claims settlement test 11 min
  4. 3.4 Lesson 15. Financial aspects of claims settlement test 11 min
  5. 3.5 Section 3 final test test