Association of Insurance Agents and Brokers
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“Home and personal property insurance” qualification

A three-part qualification: home and household contents insurance; products, cover and risks; personal insurance. 15 video lessons, lesson tests, a final test for each part and a certificate.

15 lessons 2 h 33 min Tests: 15 3 final tests Access: 12 mo. Certificate
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About the course

A qualification for insurance agents and brokers, as well as employees of insurance companies and banks who work with owners of apartments, houses and personal property. Three sections take you from the fundamentals to professional practice: you will learn to select and explain home protection, determine whether a specific case is covered, apply legal provisions and assess risk, and navigate the entire range of retail insurance.

Section 1. Home and Household Contents Insurance

  1. Why home insurance is needed
  2. Legal framework and obligations of the parties
  3. Home insurance products and market
  4. Policy issuance and the insured event
  5. Quality customer service

Section 2. Home Insurance: Products, Coverage and Risks

  1. Scope of home insurance coverage
  2. Workshop: is the case covered?
  3. Legal and regulatory aspects
  4. Workshop: applying the rules to a disputed situation
  5. Risk and risk factors in home insurance

Section 3. Personal Lines Insurance

  1. The personal lines insurance market
  2. Coverage, underwriting and rates: home and property
  3. Coverage, underwriting and rates for other personal products
  4. Loss notification, investigation and settlement
  5. The business environment of personal lines insurance

What's included

  • 15 video lessons with practical case studies and calculations;
  • notes for each lesson to view on the website;
  • a test after each lesson and a final test for each section (50 questions each);
  • a certificate from the Association of Insurance Agents and Brokers.

Duration: 15 video lessons, 2 h 33 min of video + lesson tests and final section tests.

Course program

  1. 1.1 Lesson 1. Why home insurance is needed test free 10 min
  2. 1.2 Lesson 2. Legal framework and obligations of the parties test 11 min
  3. 1.3 Lesson 3. Home insurance products and market test 10 min
  4. 1.4 Lesson 4. Issuing the policy and the insured event test 11 min
  5. 1.5 Lesson 5. High-quality customer service test 10 min
  6. 1.6 Section 1 final test test
  1. 2.1 Lesson 6. Scope of home insurance coverage test 11 min
  2. 2.2 Lesson 7. Workshop: is the case covered test 10 min
  3. 2.3 Lesson 8. Legal and regulatory aspects test 10 min
  4. 2.4 Lesson 9. Workshop: applying the rules to a disputed situation test 10 min
  5. 2.5 Lesson 10. Risk and risk factors in home insurance test 10 min
  6. 2.6 Section 2 final test test
  1. 3.1 Lesson 11. The personal insurance market test 10 min
  2. 3.2 Lesson 12. Coverage, underwriting and rates: home and property test 10 min
  3. 3.3 Lesson 13. Coverage, underwriting and rates for other personal products test 10 min
  4. 3.4 Lesson 14. Loss notification, investigation and settlement test 10 min
  5. 3.5 Lesson 15. The business environment of personal insurance test 10 min
  6. 3.6 Section 3 final test test