Pet insurance

A practical course for insurance agents and brokers, and for staff of insurance companies, veterinary clinics and pet shops who sell or service policies for cat and dog owners. You will learn what a pet insurance policy protects against, how to select a programme, how to explain the terms and exclusions honestly, and how to guide the owner through an insured event.

Course programme

1. Why pet insurance is needed — the owner's costs for treatment and surgery, liability for harm.
2. Legal framework and obligations of the parties — animals under Kazakh law, the owner's liability, obligations under the contract.
3. Products and the market — coverage, limits, deductible, co-payment share, waiting period, exclusions.
4. Policy issuance and insured events — animal identification, documents, payout calculation, reasons for refusals.
5. High-quality client service — identifying needs, owner's guide, complaints, ethics.

What's included

• 5 video lessons with practical case studies;
• a summary of each lesson to view on the website;
• a test after each lesson and a final test of 50 questions;
• a certificate from the Association of Insurance Agents and Brokers.

Duration: 5 video lessons, 53 min of video + lesson tests and a final test.