Course program 1. Section 1. Customer service in insurance Lesson 1. Identifying and meeting client needs test 🔒 Lesson 2. Feedback for service improvement test 🔒 Lesson 3. Communication and developing client relationships test 🔒 Lesson 4. Conflict management test 🔒 Lesson 5. Accuracy, confidentiality and client records test 🔒 Lesson 6. Time and workload management test 🔒 Lesson 7. Teamwork and organisational goals test 🔒 Section 1 final test test 2. Section 2. Insurance sales 🔒 Lesson 8. The insurance sales process test 🔒 Lesson 9. Workshop: handling objections and closing the sale test 🔒 Lesson 10. Sales development and effectiveness test 🔒 Lesson 11. Legal and regulatory requirements for insurance activities test 🔒 Lesson 12. Workshop: ethical selling from first contact to policy test 🔒 Section 2 final test test Section 1. Customer service in insurance Lesson 2. Feedback for service improvement 🔒 Sign in to open the lesson Sign in Registration